What if my frames don't fit?
Please contact us if you aren’t completely happy with your frames. We want you to get glasses that feel comfortable and whose look you enjoy.
It's entirely possible that the frames are the right size, but just need adjusting. Please try this first with the help of an optician.
If you received the frames you ordered but you just don’t like the size of them, you may return the glasses for a refund or store credit so you may order a new pair of glasses. Please consult our
return policy for more details, as there may be some adjustments to your refund depending on your situation.
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My frames are out of warranty, how do I get a replacement?
Unfortunately if your frames are outside of the warranty period, we would not be unable to replace the frames.
What do the numbers inside my frame mean?
The first group of letters and numbers inside the temple arm is the manufacturer’s model number. Further down the arm come the dimensions in millimeters with eye size, bridge width, and temple length. On most frames, there is also a color name or ...
Where is my order?
Your order goes through several steps during our fulfillment process, and it will usually take 8-12 business days if you just ordered a pair of frames or 10-15 business days if you ordered frames with special lenses. You may be used to receiving ...
What is your Price Match policy?
We respect the Pro Shopper in you. If you find a pair of eyeglasses frames or sunglasses on another website for a lower price, we will match that price. It can be of any brand available on our website. If you are in the process of buying, please ...
What is your Return and Refund Policy?
Returns must be damage-free and in their original packaging. Additional free items received with the order (if any) must also be returned for the return to be accepted. BOGO discount would not be applicable if you decide to return the full-priced ...