Where is my order?

Where is my order?

Your order goes through several steps during our fulfillment process, and it will usually take 8-12 business days if you just ordered a pair of frames or 10-15 business days if you ordered frames with special lenses. You may be used to receiving faster deliveries than this, but we are a small business open Monday through Friday focused on making complete glasses and that process, including all frame and lens procurement, assembly, and shipping, takes time. Once your order leaves our facility, it is out of our hands and any issues can be resolved once you receive your glasses. If you are curious about the status of your order, you can find it in your account on our website. If you did not sign up for an account or do not remember your password, please contact us and we can reset it for you. Once you see the status of your order, you may be uncertain of what it means. The table of our most common statuses below should help:
Status
Meaning
Pending/Processing
Your order has been received and is waiting to be processed by our staff. It should only be in this status for 1-2 business days after your order is placed.
Operation - Procured Frame Restock
Your order has been processed, and we needed to order in the frames you wanted. This can take up to a week.
Operation - Procured Frame - Express
Your order was for QuickShip frames only and your order has been forwarded to our fulfillment partner. You should receive it in another 2-3 business days.
Operation - Received Frame
Your order was for frames only and we have them ready to ship at our facility. You should receive a shipping confirmation in 1-2 business days when USPS or Canada Post scans them in.
Job Trayed - RX & Lens Validation
We are waiting to order your lenses. This is usually because there was an issue with your prescription as entered and we tried to contact you via phone or email. Please check your email, including spam folder, to see if you have any correspondence from us.
Job Trayed - Waiting for Frame & Lenses
We have procured your frames and lenses, but they have yet to arrive at our lab facility.
Job Trayed - Received Frame Awaiting Lens
We have your frame, but your lenses have not arrived yet.
Job Trayed - Received Lens Awaiting Frame
We have your lenses, but your frame has not arrived yet.
Job Trayed - Queued in Lab
We have everything we need to complete your glasses, and our technicians will be building them in the next business day or two.
Job Trayed - Cut and Mounted
Your glasses are completed and you should receive a shipping confirmation email in 1-2 business days when USPS or Canada Post scans them in.
Processing - Change Request/Internal Review
There was an issue procuring your frames as ordered. Please check your email, including spam folder, to see what the issue is so we can address it and move forward with your order.
Complete
Your order has been scanned by the service that will deliver it. You should have received an email with your tracking number.

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