My frames are out of warranty, how do I get a replacement?
Unfortunately if your frames are outside of the warranty period, we would not be unable to replace the frames.
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What if my frames don't fit?
Please contact us if you aren’t completely happy with your frames. We want you to get glasses that feel comfortable and whose look you enjoy. It's entirely possible that the frames are the right size, but just need adjusting. Please try this first ...
Do you have any coupon codes?
Ask and you shall receive! We offer the code WELCOME15 to allow new customers to get 15% off their first order, or you can use BOGOHALF to get half off the lesser of two items in your order. We also offer promotions throughout the year that are ...
What do the numbers inside my frame mean?
The first group of letters and numbers inside the temple arm is the manufacturer’s model number. Further down the arm come the dimensions in millimeters with eye size, bridge width, and temple length. On most frames, there is also a color name or ...
Where is my order?
Your order goes through several steps during our fulfillment process, and it will usually take 8-12 business days if you just ordered a pair of frames or 10-15 business days if you ordered frames with special lenses. You may be used to receiving ...
What is your Price Match policy?
We respect the Pro Shopper in you. If you find a pair of eyeglasses frames or sunglasses on another website for a lower price, we will match that price. It can be of any brand available on our website. If you are in the process of buying, please ...