Returns within 5 business days of you receiving the order
IMPORTANT: PRESCRIPTION LENSES are non-refundable
Prescription lenses are a significant part of the cost of your glasses and are custom-cut specifically for your eyes and frame only. Therefore, they can not be returned for a refund. In certain cases, if a mistake has occurred in the production of your prescription lenses, or if there is a discrepancy with the finished product and your prescription, we will redo your lenses for no charge to you. In that case, we ask you to provide a document from a local optometrist showing an error in prescription so we can prevent the same mistake happening when we remake them. In some other cases, a refund may also be provided depending on the issue. To begin the process please contact us and let us know.
RETURNS ACCEPTED WITH 10% RESTOCKING FEE
- For returns, log in to your GlassesPros account and click on "My Returns" on the left sidebar.
- Follow the steps below to request an RMA within 5 business days of receiving the order. Once approved, you can return the items as you received them.
- Return shipping is customer's responsibility unless there's an error on our side or a manufacturing defect, in which case, a return label may be provided.
- Any import charges, custom fees, or taxes incurred on the return as a result of not using Canada Post (for orders in Canada) or USPS (for orders in the US) will be customer's responsibility and therefore will be deducted from the refund amount.
- If the payment has been disputed and later released in our favour, any dispute fee charged to us will be deducted from the refund amount. Or, a 90% store credit may also be issued instead of the refund if that's preferred.
- $25 handling fee will be charged in addition to the restocking fee for returns without an approved RMA or if the return instructions are not followed properly.
Note: All returned products must be damage-free, and in their original packaging. Additional free items received with the order (if any) must also be returned. Refunds will be issued to the same payment method used while placing the order. If for some reason the payment method is not available, store credit will be issued.
Returns after 5 business days of you receiving the order
NO RETURNS ACCEPTED
- If you believe your situation is an exception, please contact us and let us know. Your request will be considered, however, the refunds are not guaranteed after 5 business days of you receiving the items.