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What if my frames don't fit?
Please contact us if you aren’t completely happy with your frames. We want you to get glasses that feel comfortable and whose look you enjoy. It's entirely possible that the frames are the right size, but just need adjusting. Please try this first ...
Where is my order?
Your order goes through several steps during our fulfillment process, and it will usually take 8-12 business days if you just ordered a pair of frames or 10-15 business days if you ordered frames with special lenses. You may be used to receiving ...
What are the abbreviations on my prescription?
Here is a list of terms you can use to help better understand your prescription: Rx: The abbreviation for Prescription OD: Latin for Oculus Dexter, meaning the Right Eye. OS: Latin for Oculus Sinister, meaning the Left Eye. OU: Latin for Oculus ...
Can you help me with my prescription?
Your prescription (Rx for short) contains a series of values that an optometrist measures to correct your vision with corrective lenses – either eyeglasses or contact lenses. Your prescription will come as a table with two rows and a series of ...
What is your Return and Refund Policy?
Returns must be damage-free and in their original packaging. Additional free items received with the order (if any) must also be returned for the return to be accepted. BOGO discount would not be applicable if you decide to return the full-priced ...