How do I return my order?

How do I return my order?

Please follow the steps below to return your order:
  1. Recover your password if you don't have it on hand.
  2. Log in to your account using the same email you used while placing the order.
  3. Click on the "My Returns" link on the left menu.
  4. Click on "Request New Return".
  5. Select the order that you would like to return and click on "Next Step".
  6. Enter the required details and click on "Submit Request".
  7. Please send us an email or give us a call to make sure we can stay on top of your case with next steps.
Please allow up to 5 business days (after the frame is delivered back to us) to complete your refund. Depending on your payment institution, funds refunded to your payment method can take up to 24 - 48 hours to reflect in your account after the refunds have been processed.

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