While you are entirely within your rights as a consumer to dispute the charges, and we certainly apologize that your experience with us has not been what you expected, we strongly encourage you to reach out to us first. We can process your refund right away so it gets to your account as soon as possible.

Most people who initiate a dispute don't realize what the process entails and the delays it creates in processing your refund. They will be held in limbo until the dispute process resolves, which can take up to a month.